Refund Policy

Last updated: October 27, 2026

At Aocpet, we want our customers to have a positive shopping experience. This Refund Policy explains the conditions and procedures for requesting returns, refunds, and replacements for purchases made through Aocpet.us.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible, you must contact us within this period and receive return instructions before sending any product back. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, your blanket must meet the following conditions:

• The item must be unused and in its original condition.

• The item must be clean and free from stains, odors, washing, or signs of use.

• The item must not have been damaged, altered, or misused after delivery.

• Original packaging, product accessories, and other included components should be included where reasonably available.

• You must provide proof of purchase, such as your order confirmation or order number.

For hygiene and quality reasons, blankets that have been used, washed, or returned in an unsanitary condition may not be eligible for return, except where required by applicable law.

Non-Returnable Items

Unless otherwise required by law, the following items may not be eligible for return or refund:

• Items that have been used, washed, stained, or damaged after delivery.

• Products damaged due to improper care, misuse, or unauthorized alteration.

• Customized or personalized products made specifically to a customer's requirements.

• Final-sale or clearance items clearly identified as non-returnable before purchase.

• Gift cards and other non-physical products, where applicable.

If an item arrives defective, damaged, or incorrect, please contact us so we can review the issue.

How to Request a Return

To request a return, contact our customer support team with the following information:

• Your name.

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item, if it is damaged, defective, or incorrect.

Please wait for our instructions and return authorization before shipping any item back. We will provide the applicable return instructions after reviewing your request.

Return Shipping Costs

For returns due to a change of mind or other reasons not caused by Aocpet, the customer is generally responsible for return shipping costs, unless otherwise required by law or agreed by us in writing.

If the item is defective, damaged on arrival, or incorrect due to an error on our part, we will review the situation and provide an appropriate resolution. Where applicable, we will cover reasonable return shipping costs or arrange another suitable solution.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by applicable law.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method whenever possible. Please allow approximately 5–10 business days after refund approval for the refund to be processed. The time it takes for funds to appear in your account may depend on your bank or payment provider.

Original shipping charges, expedited delivery fees, and other non-refundable charges may be excluded from the refund where permitted by law.

Damaged, Defective, or Incorrect Items

If your blanket arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

Include your order number and clear photos showing the issue. After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, subject to the circumstances and applicable law.

Please keep the product and its packaging until we have reviewed your claim, unless retaining them would create a safety or hygiene concern.

Exchanges and Replacements

If you would like to exchange a product for another color, style, or other available option, please contact us to confirm whether an exchange is available.

Exchanges and replacements are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy, where eligible.

Late or Missing Refunds

If you have not received an approved refund, please:

1. Check your bank account or payment provider's transaction history.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank if additional processing time is required.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Legal Rights

This policy does not limit or exclude any consumer rights that cannot be waived under applicable law. If applicable law provides you with additional rights concerning defective products, refunds, or returns, those rights will continue to apply.

Contact Information

For questions about returns, refunds, exchanges, or damaged items, please contact us:

Brand: Aocpet

Website: Aocpet.us

Address: 2565 OHIO AVE, SOUTH GATE, CA 90280-3930, United States

Phone: +1 323-566-1820

Please include your order number in your inquiry so we can assist you more efficiently.