Shipping Policy

Last updated: October 27, 2026

This Shipping Policy explains how orders placed through Aocpet.us are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Order processing includes order verification, product preparation, packaging, and shipment arrangements. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, promotions, or unforeseen operational disruptions, processing may take longer than usual. We will make reasonable efforts to minimize delays.

Shipping Destinations

Aocpet primarily serves customers in the United States. Available shipping destinations will be displayed during checkout.

Please ensure that your shipping address is complete and accurate before submitting your order. We cannot guarantee delivery to addresses that are incomplete, incorrect, or outside our supported delivery areas.

Shipping Time and Delivery Estimates

Our estimated shipping time is 5–8 business days after your order has been dispatched.

Including order processing, the estimated total time from order placement to delivery is approximately 6–11 business days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, peak shipping periods, and other circumstances beyond our reasonable control.

Shipping Fees

Applicable shipping fees will be calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, order details, and available shipping options. Customers are responsible for reviewing the shipping charges displayed at checkout before placing an order.

Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email.

Once your order has been dispatched, tracking information may be provided when available. Please allow time for the carrier's tracking system to update after shipment.

If tracking information is not immediately available, your package may still be in transit or awaiting its first carrier scan.

Blanket Packaging and Delivery

Our blankets are prepared and packaged for shipment with the aim of protecting them during transit. Packaging may vary depending on the product and order.

Please inspect your package after delivery. If your blanket arrives damaged, defective, or different from the item you ordered, contact our customer support team promptly. Include your order number and photos of the issue where possible so we can review the matter and assist you.

Shipping Delays

Although we work to deliver orders within the estimated timeframe, delays may occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect address information, or other circumstances beyond our reasonable control.

If your delivery is delayed, please check the tracking information first. If you need further assistance, contact us using the details provided below.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before the order is dispatched, but changes cannot be guaranteed once processing or shipment has begun.

If a package is returned to us because of an incorrect address or a failed delivery caused by information supplied by the customer, additional shipping charges may apply to reship the order, where permitted by law.

Lost, Missing, or Damaged Packages

If tracking information indicates that a package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier if appropriate.

If your order appears to be lost in transit or arrives damaged, contact us so we can review the situation and determine the appropriate next steps.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before dispatch.

Once an order has been shipped, we may no longer be able to change or cancel it. Return or refund requests will be handled in accordance with our applicable Refund Policy and your rights under applicable law.

Contact Information

If you have questions about shipping, delivery, or an existing order, please contact us:

Brand: Aocpet

Website: Aocpet.us

Address: 2565 OHIO AVE, SOUTH GATE, CA 90280-3930, United States

Phone: +1 323-566-1820

We will make reasonable efforts to assist with shipping inquiries and order-related concerns.